CH 777 Privacy Policy – How We Protect Your Data

1. Who We Are

CH 777 operates the online gaming platform accessible at ch777.online. When this Privacy Policy refers to "CH 777", "we", "us", or "our", it refers to the operator of that platform in its capacity as data controller — the entity that determines the purposes and means of processing personal data collected through the platform.

CH 777 is designed specifically for players in Pakistan. All accounts are denominated in Pakistani Rupees (PKR), and all personal data processing described in this policy takes place in the context of operating a PKR-based gaming and betting service for Pakistani users. Our primary contact for privacy matters is support@ch777.online.

This policy covers data collected through the ch777.online website and any related mobile-optimised interfaces used to access CH 777 services. It does not cover third-party websites or services that may be linked to or integrated with CH 777 — those are governed by their own privacy policies.

2. Data We Collect

CH 777 collects personal data in two main ways: information you provide directly during registration and account use, and information collected automatically when you use the platform. We outline both categories below.

Information you provide directly:

• Registration data: Your legal full name, date of birth, mobile phone number registered in Pakistan, and a chosen username and password at the time of account creation.
• Identity verification documents (KYC): A copy of your CNIC (Computerised National Identity Card) or NICOP, and proof of your payment method — for example, a screenshot showing your Easypaisa or JazzCash account registered in your name. This data is collected only when required for withdrawal verification.
• Payment information: Details of the payment method used for deposits and withdrawals — mobile wallet numbers, bank account details for IBFT transfers, or masked card details for Visa/Mastercard transactions. Full card numbers are not stored by CH 777; card processing is handled by PCI-DSS compliant payment processors.
• Support communications: The content of messages you send to CH 777 support via live chat or email, including any information you voluntarily share while describing an issue.
• Responsible gaming preferences: Any deposit limits, loss limits, or self-exclusion requests you submit through your account settings.

Information collected automatically:

• Device and session data: IP address, device type, operating system, browser type and version, screen resolution, and session timestamps recorded each time you access CH 777.
• Usage data: Pages visited, games played, bets placed, time spent on specific sections of the platform, and navigation patterns within CH 777.
• Transaction logs: A complete record of all deposits, withdrawals, bets, wins, and losses associated with your account, including timestamps and transaction reference numbers.
• Cookie and tracking data: As described in Section 5, CH 777 uses cookies and similar technologies to maintain session state, analyse usage patterns, and support platform functionality.

3. How We Use Your Data

CH 777 uses the personal data collected for the following specific purposes. We do not use your data for any purpose not described here without first updating this policy and notifying affected players.

• Account creation and management: To set up, maintain, and secure your CH 777 player account, including processing login credentials and managing account preferences.
• Transaction processing: To process deposits from Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfers, and Visa/Mastercard. To process withdrawal requests and verify they are directed to accounts in your own name.
• Identity verification (KYC): To verify that you are who you say you are, that you meet the 18+ age requirement, and that your payment methods belong to you. This is a legal and operational requirement before withdrawals are permitted.
• Fraud prevention and security: To detect and prevent unauthorised account access, fraudulent transactions, bonus abuse, money laundering, and other activities that violate CH 777's Terms and Conditions or applicable law.
• Responsible gaming compliance: To monitor gambling patterns for indicators of problem gambling behaviour and to action responsible gaming limits, session reminders, and self-exclusion requests placed by players.
• Customer support: To respond to queries, resolve disputes, and maintain records of support interactions for quality assurance and continuity of service.
• Platform improvement: To analyse usage data in aggregate (non-personally-identifiable form) to understand how players use CH 777, which features are most used, and where improvements would be most valuable.
• Marketing communications: To send you promotional information about CH 777 bonuses, new games, and platform updates — but only where you have provided consent to receive such communications. See Section 11 for full details and opt-out instructions.

4. Legal Basis for Processing

CH 777 processes personal data on the following legal grounds, depending on the nature of the processing activity.

• Contract performance: Most data processing at CH 777 is necessary to fulfil the contract between CH 777 and the player — i.e., to operate your account, process bets, and handle deposits and withdrawals. Without this processing, we could not provide the service.
• Legal obligation: Identity verification (KYC), transaction record keeping, and fraud monitoring are conducted to meet compliance obligations applicable to the operation of online gaming and payment processing services.
• Legitimate interests: Security monitoring, fraud detection, platform analytics, and improving service quality are conducted on the basis of CH 777's legitimate interest in operating a secure and functional platform. These interests are balanced against player privacy and do not override individual rights.
• Consent: Marketing communications and certain non-essential cookies are used only where you have provided explicit consent. Consent can be withdrawn at any time as described in Sections 5 and 11.

5. Cookies and Tracking Technologies

CH 777 uses cookies and similar tracking technologies to make the platform function properly and to understand how it is being used. Cookies are small text files stored on your device by your browser when you visit ch777.online.

Essential cookies are necessary for the platform to function. They maintain your login session, remember your language and display preferences, and ensure secure interactions with the platform. These cookies cannot be disabled without breaking platform functionality.

Analytics cookies allow CH 777 to understand aggregate usage patterns — which pages are visited most, how long sessions last, and where players encounter friction. This data is collected in anonymised, aggregated form and is not linked back to individual player identities. These cookies can be disabled through your browser settings.

Functional cookies remember preferences you have set — such as preferred deposit method or game lobby view — to save you time on return visits. These can be cleared via your browser settings.

CH 777 does not use third-party advertising cookies or social media tracking pixels that would share your browsing activity with external advertising networks.

6. Third-Party Data Sharing

CH 777 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Data is shared with third parties only in the following specific circumstances.

• Payment processors: Transaction data is shared with the payment service providers that process your deposits and withdrawals — Easypaisa, JazzCash, NayaPay, SadaPay, partner banks for IBFT processing, and the card payment network for Visa/Mastercard transactions. These providers receive only the data necessary to complete each transaction.
• Identity verification services: Where CH 777 uses a third-party KYC verification service, identity document images and basic personal details are shared with that provider solely for the purpose of verifying your identity. KYC providers are contractually bound to use this data only for verification and to delete it once the process is complete.
• Cloud infrastructure and hosting: CH 777 uses cloud servers to host platform data. The infrastructure provider has access to hosted data only in its capacity as a technical service provider and operates under strict data processing agreements.
• Legal and regulatory disclosure: CH 777 may disclose personal data if required to do so by a valid legal order, court direction, or regulatory demand. In such cases, CH 777 will disclose only the minimum data required to comply and will notify the affected player where legally permitted to do so.
• Fraud prevention networks: In cases of suspected fraud, CH 777 may share limited transactional data with fraud prevention services or relevant financial institutions to investigate and prevent losses.

All third-party providers used by CH 777 are subject to data processing agreements that prohibit them from using player data for any purpose other than the specific service they provide to CH 777.

7. Data Security

Protecting your personal data is something CH 777 takes seriously at an infrastructure and process level. The following security measures are in place across the platform.

• Encryption in transit: All data transmitted between your browser or device and CH 777's servers is encrypted using TLS (Transport Layer Security). The padlock icon in your browser's address bar confirms this encryption is active when you access ch777.online.
• Encryption at rest: Personal data stored in CH 777's databases — including identity documents, payment details, and account information — is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to player data within CH 777's internal systems is restricted on a need-to-know basis. Staff members can only access the data necessary to perform their specific role. Access logs are maintained and reviewed.
• Password storage: CH 777 does not store player passwords in plain text. Passwords are hashed using a strong one-way algorithm. This means CH 777 cannot retrieve your password — only reset it — which is why we will never ask for your full current password via any communication channel.
• Fraud monitoring: Automated systems continuously monitor login patterns, transaction activity, and device fingerprints for indicators of account compromise or fraudulent access. Suspicious activity triggers account protection measures including temporary holds pending investigation.

8. Data Retention

CH 777 retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable legal and compliance obligations. The general retention principles are as follows.

• Active account data: Personal data associated with an active CH 777 account is retained for the duration of the account's active status.
• Closed account data: Following account closure — whether voluntarily or otherwise — CH 777 retains transaction records, identity verification documents, and account activity logs for a minimum period required under applicable financial compliance obligations. This period is typically five years from the date of account closure.
• KYC documents: Identity verification documents are retained for the minimum period required by applicable anti-money-laundering and know-your-customer obligations.
• Support communications: Records of support interactions are retained for up to 24 months to support quality assurance and dispute resolution.
• Marketing consent records: Records of marketing consent (or withdrawal of consent) are retained for as long as necessary to demonstrate compliance with consent-based marketing requirements.

Once a retention period expires, data is permanently and securely deleted from CH 777's systems. Players who wish to request early deletion of specific data categories may do so as described in Section 9, subject to any legal retention requirements that may prevent deletion of certain records.

9. Your Data Rights

As a CH 777 account holder, you have rights over your personal data. CH 777 is committed to honouring these rights in a straightforward way — no unnecessary bureaucracy, no months-long delays. Contact support@ch777.online to exercise any of the following.

To exercise any of these rights, email support@ch777.online from the email or mobile number associated with your CH 777 account. We may need to verify your identity before processing the request. CH 777 will respond within 30 days. In complex cases, this may be extended by a further 30 days with notification to you.

10. Children's Privacy

CH 777 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. The registration process requires users to confirm their age, and age verification through CNIC is carried out before any withdrawal is processed.

If CH 777 becomes aware that personal data has been collected from an individual who is under 18, that account will be immediately suspended, all balances forfeited, and the data deleted in accordance with our retention policy. If you are a parent or guardian and believe a minor has registered a CH 777 account, please contact us immediately at support@ch777.online with the relevant account details so we can take action promptly.

11. Marketing and Communications

CH 777 may send you promotional communications about bonuses, new games, events, and platform updates. We send these communications only where you have given explicit consent to receive them — either at registration or by opting in to marketing communications through your account settings.

Communications may be sent via SMS to your registered Pakistani mobile number or, where you have provided an email address, via email. CH 777 does not conduct unsolicited phone calls for marketing purposes.

Opting out: You can withdraw marketing consent at any time by:

• Updating your communication preferences in your CH 777 account settings.
• Replying STOP to any CH 777 SMS marketing message.
• Contacting CH 777 support via live chat and requesting to be removed from marketing communications.

Opting out of marketing communications does not affect transactional communications — CH 777 will continue to send you account-related messages such as deposit confirmations, withdrawal notifications, and security alerts regardless of your marketing preferences, as these are necessary for account management.

12. Changes to This Privacy Policy

CH 777 may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform developments. When material changes are made, CH 777 will notify registered players by placing a prominent notice on the platform or by sending a notification to the contact details associated with your account.

The updated policy will always specify the effective date of the revision. Continuing to use CH 777 after the effective date of a revised policy constitutes acceptance of the updated terms. The most current version of this Privacy Policy will always be accessible at ch777.online/privacy-policy.

We recommend reviewing this policy periodically so you stay informed of how CH 777 handles your data. If any update is something you are not comfortable with, you may request account closure as described in the Terms and Conditions.

13. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how CH 777 handles your personal data, please get in touch using any of the following options.

• Email: support@ch777.online — use the subject line "Privacy Request" so your message is directed to the appropriate team member.
• Live Chat: Available 24/7 through the CH 777 platform. For privacy-related queries, request to speak to a member of the compliance team.

CH 777 will acknowledge receipt of all privacy-related queries within 2 business days and provide a substantive response within 30 days. Where a request is complex or requires verification, we will keep you informed of progress throughout the process.